FAQ

Frequently Asked Questions

Where do you ship your products from?

We ship from our partnered warehouses and factories located in the United States, Europe, and China. Our headquarters is based in Los Angeles, CA.
If you order more than one item, they may arrive separately as different factories specialize in different types of manufacturing.

How long will it take for my order to arrive?

Shipping times vary by location and warehouse, but most orders arrive in approximately:

  • Express Shipping: 5–10 business days

  • Standard Shipping: 10–14 business days

After Fulfillment which is typically 1-3 days

How long after my order is placed will it be shipped?

Orders are typically processed and shipped within 3 business days.
During high-demand periods, processing may take up to 5 business days.

Where is your company located?

Our company is headquartered in the United States, with warehouses located across the U.S., Europe, and China.

Will I receive a confirmation number after I place my order?

Yes — a confirmation email with your order number will be sent to the email address you provided at checkout.

How can I pay?

We accept all major credit cards, including Visa, MasterCard, and Discover, as well as Shop Pay.

Shipping Protection

📦 What is Shipping Protection?

Shipping Protection is an optional add-on that safeguards your order from lost, stolen, or damaged packages during transit. It ensures your purchase is fully covered from the moment it leaves our warehouse until it arrives at your door.

🛡 What does Shipping Protection cover?

Shipping Protection includes coverage for:

  • Lost packages that never arrive

  • Stolen packages marked as delivered but not received

  • Damaged items caused by carrier mishandling

If any of these occur, you're fully protected.

⚡ What happens if my order is lost, stolen, or damaged?

If anything goes wrong, you can choose the resolution that works best for you:

  • A fast refund

  • A free replacement

  • Store credit

💡 Do I need Shipping Protection?

While optional, we highly recommend it. Carrier delays and mishaps can happen, and Shipping Protection gives you peace of mind and instant solutions if an issue arises.

📝 How do I use it if something happens?

Simply contact our support team with your order number and a brief description of the issue. If you added Shipping Protection at checkout, we’ll resolve it quickly and hassle-free.